DENTAL PROFESSIONALS


Visiting a dental professional for a regular check up is important for maintaining healthy teeth and gums. While there are no official guidelines in Australia on the recommended frequency of visiting a dental professional, most dental diseases are completely preventable, and early intervention can assist in promoting good oral health as well as overall health. This chapter presents data on people who saw a dental professional in the previous 12 months. Respondents were asked about the services they had used, barriers to accessing care and their experience with the health care professionals.

In 2014-15, half of people aged 15 years and over saw a dental professional at least once in the previous 12 months (49%). This proportion has remained steady over the last five cycles of the survey (2010-11 to 2014-15). See Table 1 in Downloads.

As with GPs and medical specialists, more females than males saw a dental professional (53% compared with 45%). People aged 85 and over and those aged 75-84 were the least likely to see a dental professional (38% and 45% respectively). See Table 2.2 in Downloads.

People living in areas of least socio-economic disadvantage were more likely to see a dental professional than those living in the areas of most disadvantage (62% compared with 38%). Similarly, people living in major cities were more likely to see a dental professional than those living in outer regional, remote or very remote areas (51% compared with 43%). See Table 3.2 in Downloads.



BARRIERS

A benefit of the Patient Experience Survey is that data can be collected from those who did not access health services as well as from those who did. It is therefore possible to obtain information from people who may have needed to access a health service, but did not access this service, and the reasons they did not access the health service.

In 2014-15, one in five people who needed to see a dental professional delayed seeing or had not seen one in the previous 12 months because of the cost (20%), similar to the rate in 2013-14 (20%). Females were more likely than males to delay seeing or not see a dental professional due to cost (21% compared with 18%). See Table 14.2 in Downloads.

People aged 25-34 were the most likely to delay seeing or not see a dental professional because of cost, with over one in four in this category (29%). This proportion increased to nearly one in three for females in this age group (31%). See Table 14.2 in Downloads.



People living in the areas of most socio-economic disadvantage were twice as likely to delay seeing or not see a dental professional due to cost compared with those living in areas of least disadvantage (28% compared with 12%). See Table 15.2 in Downloads.



People living in inner regional areas and outer regional, remote or very remote areas were more likely to delay seeing or not see a dental professional due to cost compared with those living in major cities (24% and 23% compared with 18%). See Table 15.2 in Downloads.

PUBLIC DENTISTRY

Of the population who saw a dental professional in the previous 12 months, one in six people (16%) received public dental care. People aged 15–24 were most likely to receive public dental care (25%). See Table 14.2 in Downloads.

Of those who saw a dental professional, people living in the areas of most socio-economic disadvantage were more than four times as likely to receive public dental care than those living in areas of least disadvantage (30% compared with 7%). Similarly, of those who saw a dental professional, people living in outer regional, remote or very remote areas of Australia were more likely to receive public dental care compared with those living in major cities of Australia (22% compared with 14%). See Table 15.2 in Downloads.

Of the population who needed to see a dental professional in the previous 12 months, 6% had been placed on the public dental waiting list. People living in the areas of most socio-economic disadvantage were more likely to have been on a public dental waiting list than those living in areas of least disadvantage (14% compared with 1%). Similarly, people living in outer regional, remote or very remote areas were more likely to have been on a public waiting list than those living in major cities (9% compared with 5%). See Table 15.2 in Downloads.

EXPERIENCE WITH DENTAL PROFESSIONALS

The way that a patient is treated by a health professional is an important aspect of their satisfaction with their care. All respondents who had seen a dental professional were asked for their perceptions on how they were treated by the dental professionals they had seen.

Of those who had seen a dental professional in the previous 12 months, 82% reported that the dental professional always listened carefully to them, 84% reported that they always showed them respect and 85% reported that they always spent enough time with them. Similar patterns were reported by male and female patients. (See Table 14.2 in Downloads.) These rates were similar in 2013-14.